Booking Information

 GOLF BREAKS
 
We strive to ensure that all the prices displayed and quoted to you are the best available rates in the marketplace, rates do fluctuate and we work our hardest to ensure the rates shown are as up to date as possible. Many venues charge supplements for weekend stays and these supplements will always be shown at time of quotation if applicable. Prices displayed on the website are a per person cost and any group discounts or special offers will also be highlighted on our quotes.
 
OVERSEAS
 
We aim to keep our prices as competitive as possible with no effect to the level of service we offer our clients. Our service level is of the utmost importance and we recognise the need to constantly maintain and improve these levels. We are happy to price match any offers from our competitors upon proof of a written quotation (e-mail is ok) and that the package is an exact like for like basis.
 
 
Book in confidence that your golf break is in safe hands!
 

Prior to making your booking we strongly recommend you read  the latest travel advice from the Foreign & Commonwealth Office relevant to your destination contained in The UK Government's Travel Adivce

Our Booking Conditions are set out below and also include important information regarding our holidays and the terms & conditions that apply when you make a booking with us. Should you have any questions on the information provided or have any additional questions, please contact us.

Please read these Booking Conditions carefully, as they set out the terms and conditions of the contract between you and The Aspiration Group Travel Limited of TheCottage, 41 Main Street, Swepstone Village, Leicestershire, LE67 2SG, trading as Take a Golf Break (“we”, “us”, “our”). We are registered in England and Wales (company number 07820731), hold an ATOL licence through the CAA (ATOL number 10997), are members of ABTA (membership number Y6160) and these Booking Conditions describe your obligations to the Company and the obligations of the Company to you. “You” and “your” means any person or persons named on this booking at the outset, added or removed at a later stage.

1. YOUR BOOKING

a. To make a reservation, please call or email us to discuss your holiday requirements. Once you are happy with all the arrangements, you must then confirm your booking, complete a booking form and pay us a 10% deposit (unless otherwise stated). You may confirm your booking by telephone, post, facsimile or email. Your booking form can be posted, faxed or scanned and emailed to us and your deposit may be paid by cheque, debit card, credit* card or bank transfer. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. We will send you a confirmation invoice and a contract will exist between us once this has been issued.

This contract is made on the terms of these booking conditions; see Clause 14 for Jurisdiction. If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within eight weeks of travel or if we have already paid monies up front for holiday elements.

If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact our offices on 01530 440008 before completing any reservation to ensure compatibility for the holiday that you chose.

A helpful checklist can be downloaded from the following website: www.abta.com/resource-zone/publication/checklist-for-disabled-and-less-mobile-passengers

b. The remaining balance due date is eight weeks prior to departure unless otherwise stated. Non-payment or late payment of your outstanding balance may result in your booking being treated as cancelled by you, in which case, the cancellation charges set out in Clause 6 will be incurred.

When you seek to make a booking within eight weeks of your intended departure date, your contractual position with the Company is still as set out above; full payment of your holiday will be required by the quickest method of clearance.

c. The lead passenger should be the person who has confirmed the booking and signed the Booking Form and we assume that the lead passenger has authority to book the holiday on behalf of all passengers. We may require certain information for all passengers at the time of booking, for example, passport information, which we will ask the lead passenger to provide.

*Any payments, including deposits, made with a credit or charge card will automatically incur an additional 2.5% surcharge for Visa & Mastercard & 3% for American Express. Payments by cheque, debit or Switch cards and bank transfers will not incur a surcharge.

2. PRICE

a. We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

b. When you make your booking you must pay a deposit of 10% of the holiday cost per person. The balance of the price of your travel arrangements must be paid at least eight weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

c. Changes in transportation costs, including but not limited to the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

d. The price of your travel arrangements was calculated using exchange rates quoted in the Financial Times Guide to World Currencies on 1 March 2014 in relation to the following currencies: Euro

3. IMPORTANT INFORMATION

a. Travel Insurance: It is essential that you obtain adequate travel insurance when you go on holiday. We also ask that you provide us with the details of your insurer and the policy number to assist you in the event of an accident or emergency abroad. It will be necessary for you to comply with the requirements of the policy in the event of a potential claim; e.g. reporting a theft to the local police.

b. Travel advice: For general information on travelling abroad and specific destination advice regarding visa & entry requirements, passports, safety & security and health, please visit www.gov.uk/browse/abroad.  as well as The UK Government's Travel Advice The Foreign Office also offers advice here: www.gov.uk/knowbeforeyougo

4. SUPPLIER DESCRIPTIONS

The descriptions in our marketing collateral, on our website and in our communications with you are based on inspections made by representatives of the Company or on information passed to the Company. Please note that inspections could have taken place several months before the publication of any collateral. Accordingly, the descriptions are of what existed at the time of inspection. The availability of facilities and amenities may be affected by local conditions, such as inclement weather or the season. Suppliers of accommodation, transport and recreational facilities can make changes with no advance notice to us. When we become aware of any significant changes, we will advise you either at the time of booking or, if we are only made aware after your booking is made, as soon as possible before departure. The provisions of Clause 7 will apply when a significant change is notified after booking.

5. PROVISION OF TRANSPORT & ACCOMMODATION

The various carriers who provide transport as described in our marketing collateral, on our website and in our communications with you, have their own terms and conditions. These terms and conditions may limit and/or exclude the supplier’s liability to you, usually in accordance with applicable international conventions such as the Warsaw Convention 1929. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your transfer. Due to the flexible itineraries that we offer, we are not in a position to state these facts in our marketing collateral, on our website and in our communications with you.

6. ALTERATIONS & CANCELLATIONS BY YOU

a. Should you wish to, we will do our utmost to help make changes to your booking, for example your chosen departure date or accommodation, provided that notification of the change is received in writing by email or facsimile and followed up by post, from the lead person who made the booking and signed the Booking Form, at least 46 days before departure. An amendment charge of £25 to cover administration costs for each change will be added to the price of your holiday in this case. If the amendment is made less than 46 days before departure an amendment charge of £50 to cover administration costs for each change will be added to the price of your holiday. Any substantial changes to your holiday requirements could invoke a possible cancellation of your holiday and the Cancellation Charges below could apply. You must also pay any costs and charges incurred or imposed by any of our suppliers in making the change requested. If you make any alteration to your accommodation directly during your holiday, a cancellation charge may be applied.

b. Should you or any member of your party need to cancel your holiday, the lead person who made the booking and signed the Booking Form must immediately advise us in writing by email or facsimile and then by post. Your notice of cancellation will only be effective when it is received in writing. As we incur costs from the time we accept your booking, the following cancellation charges will be payable, without exception. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total invoice cost payable excluding amendment charges, which are not refundable.

PERIOD BEFORE DEPARTURE                        CANCELLATION FEE PER PERSON

OVER 45 DAYS                                                       LOSS OF DEPOSIT***

33 - 45 DAYS                                                           40% OF HOLIDAY PRICE

15 - 32 DAYS                                                           60% OF HOLIDAY PRICE

1 - 14 DAYS                                                              100% OF HOLIDAY PRICE

DEPARTURE DATE                                               100% OF HOLIDAY PRICE

AND THEREAFTER

*** Bookings on some scheduled airlines and all no frills airlines will have varying cancellation charges and, therefore, the fees shown above will not apply. Other elements such as accommodation, transportation, activities and event tickets may also carry more severe cancellation terms and therefore a larger deposit will be required. Should you need to pay a greater deposit than 10% of the total cost of your holiday, you will be advised at the time of booking. Should the suppliers we deal with on your behalf impose greater cancellation terms than those indicated above, we will also advise you at the time of booking.

7. ALTERATIONS & CANCELLATIONS BY THE COMPANY

Occasionally, we need to make changes both before and after bookings have been confirmed, or cancel confirmed bookings. However, we will not cancel your holiday unless you fail to make full payment on time or we are forced to do so as a result of circumstances outside our control. Most changes are minor but sometimes, we have to make a ‘significant change’.

When we refer to a ‘significant change’ in these Booking Conditions, we mean one or more of the following changes when made before departure:

• A change of accommodation to that of a lower price or standard for the whole or a major part of the time you are away

• A change of accommodation area for the whole or a major part of the time you are away

• A change of departure time of any transport which forms part of your holiday arrangements by more than 12 hours

• A change of the overall length of the holiday by more than 12 hours

If we become aware of a significant change or we have to cancel the booking before departure, you will be notified as soon as is practically possible. You will then be offered the following options of:

a) Accepting the changed arrangements as notified to you, or

b) Purchasing another holiday from us. If the chosen alternative is less expensive than your original holiday, we will refund the difference but if it is more expensive, we will ask you to pay the difference or,

c) Cancelling your holiday and receiving a full refund of all monies you have paid to us. In addition, if we have to cancel or make a significant change eight weeks or less before departure, we will pay you reasonable compensation subject to evidence of provable loss/losses if appropriate, subject to the following exceptions: Compensation will not be payable and no liability, beyond offering the above mentioned choices, can be accepted where we are forced to cancel or make a change as a result of unusual, unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation is payable for minor changes.

EVENT CANCELLATION: Occasionally, advertised events are cancelled by the organisers and often at short notice. Such cancellation will not constitute a significant change to, or the cancellation of, your holiday arrangements even though we have pre-booked tickets for you.

8. FORCE MAJEURE

The Company regrets that it cannot accept any liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by “force majeure”. In these Booking Conditions, “force majeure” means any event that we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to war or threat of war, riot, civil disobedience or strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, adverse flooding, fire, unavoidable technical problems with transport and all similar events outside our control. Advice from the Foreign Office not to enter or remain in a particular country or area will generally be regarded as ‘force majeure’ this will be stated on their website www.fco.gov.uk. The Company will act on such advice.

9. OVERBOOKING

The Company cannot guarantee that the providers of accommodation will not overbook. Should this happen, the Company will take all reasonable steps to prevent your holiday arrangements from being altered but, if such steps are unsuccessful, we will:

a. Advise you before your departure if such overbooking is known beforehand and offer you, if available, an alternative holiday of comparable standard. If this is not acceptable, we will refund all monies paid to the Company (the provisions of Clause 7 will apply). Or,

b. If such an overbooking is not known before your departure, we will endeavour to offer alternative accommodation together with compensation, being the difference between the price of the accommodation originally booked and the price of the alternative accommodation. Where you do not wish to accept such alternative accommodation with good reason, the company will take reasonable steps to repatriate you to the UK as soon as possible. In this event, the Company will, where appropriate, provide reasonable compensation to you. Other than as set out above, the Company has no liability or obligation to you where overbooking occurs for reasons beyond the control of the Company.

10. LIABILITY

a. You to the Company:

It is your responsibility to arrive at places stated at the correct times and to reconfirm your return flight and departure times. The Company has no liability whatsoever to you for your failure to do so. You must act and behave in a reasonable and responsible manner toward any other person you meet in the course of your travel arrangements. The Company reserves the right to cancel forthwith your holiday arrangements in the event that you fail so to act and behave and any consequent loss or damage that you suffer lies with you. The Company has no liability whatsoever to you in such event.

b. The Company to You:

We make every effort to ensure that all arrangements are made correctly and efficiently. We further accept responsibility for the acts and/or omissions of our employees, agents, suppliers and subcontractors (providing they were at the time carrying out duties, work or activities authorised or on our behalf) except where these result in death, personal injury or illness (dealt with separately below). We also accept responsibility if the services which we are contractually obliged to provide prove deficient or not of a reasonable standard. This acceptance of liability is subject to the provisions on “force majeure” and the other terms of these Booking Conditions. Subject to these Booking Conditions, we accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any negligence by any of our employees, agents, suppliers or subcontractors (providing they were at the time carrying out work authorised by us), except in the following situations:

(i) The act(s) and/or omission(s) of the person(s) affected, or

(ii) Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable, or

(iii) An event which either us or the supplier(s)/agents and subcontractors of the service(s) in question could not have foreseen or avoided even with all due care.

c. We limit the maximum amount that we may have to pay you for any and all claims or, parts of claims that do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or if a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non-personal injury claims, if we are found liable to you on any basis, is twice the price (excluding amendment charges) paid by or on behalf of the person(s) affected, in total. This maximum amount will only be payable where you have not received any benefit at all from your holiday. Where we are found directly liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay is £250 per person affected, as it will be assumed that you have taken out adequate insurance at the time of booking. Please also see Clause (d) below.

d. In all cases, our liabilities in respect of air, sea, rail, road carriers and hotels are limited as if we were carriers or hotels within the applicable international conventions (e.g. Warsaw Convention for air travel etc). For all claims arising from international carriage, compensation can only be paid in those situations where the carrier concerned would be obliged to pay compensation under the relevant international convention, were a claim made against that carrier in that particular situation.

e. It is a condition of the acceptance of liability set out in this Clause that you notify us of any claim you and/or any member(s) of your party has in accordance with Clause 12 “Complaints”. Any person(s) to whom any payment is made (and their parent or guardian, if that person is under 18 years of age) must also assign to us or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide us and our insurers with all the assistance that we may reasonably require.

f. Should you be unfortunate enough to suffer personal injury, illness or death by misadventure as a result of an activity which does not form part of your booked arrangements, or an excursion sold through us, we shall assist you and your party. This assistance may, subject to our prior approval and our reasonable discretion, include financial assistance with initial legal expenses to enable you to take proceedings against the third party responsible. All assistance is provided subject to a maximum total cost to us of £5,000 per Booking. In addition, if you should be successful in obtaining a costs order against any third party or if you are able to claim under any insurance policy/ies you may have, we shall be entitled to recoup from you the costs actually incurred by us. All requests for assistance with legal costs must be received by us within 90 days of the date of misadventure.

g. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

h. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

11. DATA PROTECTION

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, personal information including any special needs/dietary requirements, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We are required to pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels and transport companies. The information may be required and provided to security or credit checking companies, public authorities such as customs, border control and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information

onto any person who is not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, (whether in the EEA or not), we cannot confirm your booking. In making this booking, you consent to this information being passed on to the relevant persons.

Your data controller is The Aspiration Group Limited. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you.

12. COMPLAINTS

Whilst we aim to ensure that your holiday runs smoothly, there may be times when it does not. Please follow the complaints procedure below to minimise inconvenience to all parties:

1. Any complaint should be reported immediately and directly to the supplier and, as soon as possible, to our local representative (where applicable). If you fail to follow this simple procedure, your right to claim compensation may be affected, as we will have been deprived of the opportunity to investigate and rectify the problem.

2. In the unlikely event that neither our representative (where applicable) nor our supplier is able to resolve the matter to your complete satisfaction, please advise us of the details of your complaint by calling us on +44 (0) 1530 440 008 or emailing info@theaspirationgroup.com. Any costs incurred in doing so will be fully refunded.

3. Once in receipt of a complaint, we will react swiftly to resolve the matter. Our aim is to rectify any shortcomings immediately, so that you can fully enjoy the remainder of your holiday. If you still have cause for complaint on your return to the UK, you are required to seek satisfaction by writing to the Company within 28 days of the end of your holiday and providing full details of the holiday and the reason for dissatisfaction. We regret that we cannot accept liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.

13. FINANCIAL PROTECTION

We provide full financial protection for our package holidays, by way of a bond held by ABTA. As we are a member of ABTA, you have the benefit of ABTA's assistance and Code of Conduct. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). The Aspiration Group Travel Ltd holds an ATOL licence with the CAA, number 10997.

14. LAW

Your contract is governed by and construed in accordance with English law. Each party submits to the jurisdiction of English Courts (You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so) to settle any claim or matter arising under the contract, unless you wish to submit the claim or matter to arbitration under the Scheme set out under Clause 12 above.